How to Buy

How to Buy

Shopping at Rookie.hk is very easy. Simply follow the following steps:
  1. Register/ Login to Rookie website or shop as a guest.
  2. Select the catalogue (Grade School/ Pre-School/ Baby) and then the type of product.
  3. Click the products that you are interested in and click on the photograph to view in full details, available sizes and price.
  4. Select the item and add it to your shopping cart. You can then choose to continue shopping or to process order.
  5. After completing the shopping, please check the product in the shopping cart and click "Checkout".
  6. Enter your personal information, and select the delivery method and payment method.
  7. Confirm the order.
  8. You will receive an email confirming the order.

Shopping Cart

All items in the shopping cart that are unpaid will not be retained. Therefore, if you see your favorite items, remember to seize the opportunity to buy immediately.


Out-of-Stock Item

In order to let our customers, continue to have new items to shop, under normal circumstances, we will not restock the sold-out items.


Size Chart

You can refer to our size chart. (And you are welcome to visit our retail stores to try on the same or similar item to check the size). Please note that the size of an item may vary depending on the cutting and the design. It is a normal phenomenon to have ± 2cm error.


Payment Method

You can use PayPal, Visa, MasterCard, JCB, AMEX, Discover and China Union Pay card for payment.


Transaction Security

Rookie's online payment system meets the Payment Card Industry Data Security Standard ("PCI DSS" for short). This standard is a series of detailed rules that all merchants must follow, regardless of the size of the merchants and the volume of transactions. The compliance requirements for PCI data security standards include an annual self-assessment questionnaire and quarterly web scan. You can rest assured to shop in our official website. We will do our best to protect your personal information.

Visit the PCI Data Security Standards Institute website: https://www.pcisecuritystandards.org/


Member Registration

You can register to become our member by click the register button on the top right corner of the website. You will receive a confirmation email to activate your account after fill-in and submit your registration form.
Registered member can manager and view your order, add products to wishlist and receive our latest news and promotion information.


Retail Store Member

Rookie.hk do not offer discount to VIP member from retail store currently.