Shipping & Delivery

Delivery Method and Delivery Time

All you need to do is to select your favorite item, enter your shipping address and choose your preferred delivery service. We will organize shipping for you.

In order to enhance the delivery efficiency and to make our customers satisfied, we will choose the most suitable courier service to send you the shipment according to your delivery address and special needs. If the shipment arrived when no one received, courier companies will contact you for other collection arrangements.

  1. Pick up at Rookie retail store

At present, the following five Rookie retail stores provide order pick-up service. You may choose pick-up service from the delivery methods. When the shipment arrives at the store, you will receive an email or SMS pick-up notice

Tsim Sha Tsui Shop
ISQUARE 111A & B, Tsim Sha Tsui
Tel: (852) 2388 1652
Opening Hours: 11:00 am - 9:00 pm

Whampoa Shop
Shop G17, Treasure World, Site 11, Whampoa Garden, KLN
Tel: (852) 2351 9555
Opening Hours: 11:00 am - 9:00 pm

Yuen Long Shop
Shop 2033, L2, YOHO MALL 1, Yuen Long, NT
Tel: (852) 2399 0062
Opening Hours: 11:00 am - 9:00 pm

Sha Tin Shop
Shop A232 on Level 2, New Town Plaza (Phase III), Shatin, NT.
Tel: (852) 2338 5987
Opening Hours: 11:00 am - 9:00 pm


ROOKIE Outlet
Shop 22, 9 / F, MegaBox, Kowloon Bay, KLN
Tel: (852) 2395 0238
Opening Hours: 11:00 am - 8:00 pm

  1. Home Delivery

For local shipping orders, we use Morning Express (ME) or SF Express to deliver the shipment to your residential, commercial or outlying address.

Estimated delivery time: 2-3 working days

  1. SF station / EF Locker / Convenience Store Pick-up

SF stores are spread all over Hong Kong. You can choose from different delivery services, such as SF station / EF Locker / convenience store pick-up service. When the shipment arrives at the destination, you will receive a SMS notification from SF Express, either by presenting its SMS or by following the instructions to pick up your order.

SF station address
EF Locker address
Convenience Store Address

*In case of holiday or peak sales, the delivery time will be delayed

  1. Delivery Area

Delivery is currently limited to Hong Kong and Macau.

  1. Shipping Rate

For purchases over HK $ 388, you can enjoy the shipping discount (Only for members). The details are as follow:

Delivery Method

Purchases Less than HKD 388


Purchases Over HKD 388
(Members Only)

 Pick up at Rookie retail store

$ 30

Free

 SF station / EF Locker / convenience store pick-up

$ 30

Free

 Industrial and commercial express delivery

$ 30

Free

 Residential express delivery

$ 30

Free

 Islands District express delivery

$ 30

Free

 Macau express delivery

$ 30

Free

Islands area includes: Discovery Bay, Cheung Chau, Lamma Island, Tai O, Peng Chau, Ma Wan, Lantau Island (Tung Chung / Discovery Bay / Chek Lap Kok / Hong Kong Disneyland / Mui Wo / Pui O / Cheung Sha / Tong Fu / Shek Pik / Ngong Ping / Tai O)

  1. Fail Pick-up

Relevant personnel said there is no order for me when I go to the convenience store or S.F. Express outlet to take my order : 
If you cannot take your order, please email us at cs@rookiehk.com or contact us via online instant messaging system and provide your order information in order to check the shipment status. Customer service staff will reply as soon as possible during working hours.

Did not pick up the order within the time limit : 
You can contact us within 7 days via email or Instant Message to reschedule the pick- up and we will charge the shipping fee again. If the delivery is still not successful, the order will be canceled automatically and the product will be withdrawn. After deducting the shopping fee, your money will be returned to your account.

 

Temporary storage of goods time :
SF station: 3 days
EF Locker: 2 days
7-11, OK, VanGo Convenience Store: 2 days